Support
FAQ
What does the website import do?
The import reads your current public website, prepares a draft structure, gathers likely pages, and suggests content that staff can review before anything is published.
In-depth answer+
The import process reads public pages, classifies relevant content, prepares draft pages, imports usable images when available, and records suggestions for staff review. Imported content is not public until an authorized user approves and publishes the draft.
Technical checks
- Compare the source website and draft page by page. Note missing pages, incorrect titles, broken imported images, wrong Mass times, or content placed in the wrong section.
- Check whether the source page is publicly reachable without a login, cookie banner block, bot block, or PDF-only layout. The importer cannot reliably read private pages or heavily scripted content.
- For missing images, verify that the source image is not behind a hotlink block, lazy-loading script, or very large file. Attach the original source URL when possible.
- For bulletins or PDFs, include the PDF URL and the exact text that should be extracted if the imported result is incomplete.
Escalation details to include
- Send the submitted website URL, draft site ID if visible, source page URL, draft page name, expected content, actual content, and screenshots.
- For classification problems, state whether the organization is a parish, school, ministry, or mixed parish-school structure.
- For failed imports, include the time the import started and any visible error message so support can match the job to logs.
Reference notes
- Import statuses: queued, crawling, extracting, preparing, completed, or failed.
- Draft storage: imported pages and basics are saved as draft content and remain separate from published content.
- Review rule: imported suggestions should be accepted, edited, or ignored before publishing.
- Limitations: blocked pages, private portals, unstable scripts, malformed HTML, and oversized media can reduce import quality.
Will the import publish changes automatically?
No. Imported content stays in draft or review until an authorized user approves and publishes it.
In-depth answer+
The import process reads public pages, classifies relevant content, prepares draft pages, imports usable images when available, and records suggestions for staff review. Imported content is not public until an authorized user approves and publishes the draft.
Technical checks
- Compare the source website and draft page by page. Note missing pages, incorrect titles, broken imported images, wrong Mass times, or content placed in the wrong section.
- Check whether the source page is publicly reachable without a login, cookie banner block, bot block, or PDF-only layout. The importer cannot reliably read private pages or heavily scripted content.
- For missing images, verify that the source image is not behind a hotlink block, lazy-loading script, or very large file. Attach the original source URL when possible.
- For bulletins or PDFs, include the PDF URL and the exact text that should be extracted if the imported result is incomplete.
Escalation details to include
- Send the submitted website URL, draft site ID if visible, source page URL, draft page name, expected content, actual content, and screenshots.
- For classification problems, state whether the organization is a parish, school, ministry, or mixed parish-school structure.
- For failed imports, include the time the import started and any visible error message so support can match the job to logs.
Reference notes
- Import statuses: queued, crawling, extracting, preparing, completed, or failed.
- Draft storage: imported pages and basics are saved as draft content and remain separate from published content.
- Review rule: imported suggestions should be accepted, edited, or ignored before publishing.
- Limitations: blocked pages, private portals, unstable scripts, malformed HTML, and oversized media can reduce import quality.
What if the import misses a page, image, bulletin, or event?
Use the review screens to add or correct missing content. If the source site blocks crawling or has unusual structure, send a support request with the current URL and what is missing.
In-depth answer+
The import process reads public pages, classifies relevant content, prepares draft pages, imports usable images when available, and records suggestions for staff review. Imported content is not public until an authorized user approves and publishes the draft.
Technical checks
- Compare the source website and draft page by page. Note missing pages, incorrect titles, broken imported images, wrong Mass times, or content placed in the wrong section.
- Check whether the source page is publicly reachable without a login, cookie banner block, bot block, or PDF-only layout. The importer cannot reliably read private pages or heavily scripted content.
- For missing images, verify that the source image is not behind a hotlink block, lazy-loading script, or very large file. Attach the original source URL when possible.
- For bulletins or PDFs, include the PDF URL and the exact text that should be extracted if the imported result is incomplete.
Escalation details to include
- Send the submitted website URL, draft site ID if visible, source page URL, draft page name, expected content, actual content, and screenshots.
- For classification problems, state whether the organization is a parish, school, ministry, or mixed parish-school structure.
- For failed imports, include the time the import started and any visible error message so support can match the job to logs.
Reference notes
- Import statuses: queued, crawling, extracting, preparing, completed, or failed.
- Draft storage: imported pages and basics are saved as draft content and remain separate from published content.
- Review rule: imported suggestions should be accepted, edited, or ignored before publishing.
- Limitations: blocked pages, private portals, unstable scripts, malformed HTML, and oversized media can reduce import quality.
Contact us
Include the domain, current site or dashboard URL, what changed, what you expected, and a screenshot when the issue is visual.
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